FAQs

 

I closed my browser before printing my confirmation page or ticket. How can I find out the status of my order and if my credit card was charged?

If the confirmation screen displayed the text "Purchase Confirmed," your order was successful and your credit card was charged. If for any reason you did not see this screen or you didn't receive an email confirmation and would like to verify your order, please call our customer service team at 1-888-440-8457 for assistance.

If you have registered for a MovieTickets.ca account, you may check your orders via the Order History section at the bottom of the” My Account” page. The Order History page shows all your ticket transactions for the past 90 days. This section details if there was a problem with the order, provides a link to re-print your confirmation page and/or print your tickets (if applicable).